Regional and National (customer service)

Professor: Solve My Problem, Fix My Issue


writing testimony January, 2022


Dear Professor: I have a student who is always absent on test day. He returns the next day to take the test. He sometimes has a note from his parents requesting he take the missed test. I have to give him a chance to take the test according to school policy. I don't think his taking the same test the day after is fair to the other students. Solve my problem, fix my issue.


The Fix point: A student taking the same test the day after is not fair to other students. It gives him more time and possible test communication with classmates. A student who is absent only on test day calls for further investigation. The fix. In a parent, teacher conference point out his attendance, and document his request for testing the day after. If you must give the student a test via school policy "flip the scrip", Give him the test the day before. Example if the announced test is scheduled for the 17th let him take his test on the 16th. (a day he is in school) The real fix would be to give him a different test on the same information cover. Students talk, and it is reasonable to think he asked his classmates about the test. It is always better to give students a different test on the same information but not the identical test.



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